Returns & Refunds
All sales are final. Because each product is custom-made to order, we cannot accept returns or exchanges, and we are unable to offer refunds for any reason other than late delivery. We take great care in crafting every item to ensure the highest quality, and this policy helps us maintain the level of personalization and attention to detail that our customers expect.
If your shipment takes longer than 3 weeks to arrive due to unexpected delays, you may request a partial refund for late delivery. We understand how important timely delivery is, and while circumstances such as shipping disruptions or customs delays are often beyond our control, we want our customers to feel valued and supported even in these situations.
Shipping
We provide fast, free express shipping worldwide, reaching nearly every country. Each order is carefully packaged and shipped as quickly as possible to ensure it arrives in perfect condition.
Estimated delivery times:
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United States: typically about 1 week
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Other regions: usually 7–13 days, though some destinations may require additional time due to customs processing or local shipping conditions.
Please note that while we strive to meet these estimated delivery times, factors beyond our control—such as customs inspections, extreme weather, or international shipping delays—may occasionally affect delivery. We appreciate your patience and understanding, and we encourage customers to contact us if a shipment seems delayed so we can assist in tracking and resolving any issues.